If for some reason you are not happy with your purchase, send it back unused in its original packaging within sixty days of the product purchase. Please note that we will not refund shipping costs unless the return is a result of our error. All sales on Clearance items are final.

When you are ready to ship the return, please include the packing slip and/or a note with:

1. Your Full Name
2. Order date or order number
3. E-mail address
4. Daytime telephone number
5. Reason for return

Wrap all packages securely and send to:

Pelote Fine Linens
Attn: Customer Service Returns
1706 Stockton St.
San Francisco, CA 94133

For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7-14 business days from the day you ship your package for your return to be credited to your credit card account.Exchanges for unused merchandise will only be made sixty (60) days from date of purchase. We will not accept exchanges after sixty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error.

Exchanges are available only in the sizes and colors listed, and are limited to stock on hand. A $4.75 shipping fee will be assessed for all exchanges.

When you are ready to ship the exchange, please include the packing slip and/or a note with:

1. Your Full Name
2. Order date or order number
3. Current Shipping Address
4. E-mail address
5. Daytime telephone number
6. List the item numbers, sizes and colors you would like in exchange.

Wrap all packages securely and send to:

Pelote Fine Linens
Attn: Customer Service Exchanges
1706 Stockton St.
San Francisco, CA 94133

For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7-14 business days from the day you ship your package for your exchange to be made.

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